Even though the first truck I had chosen was sold before I had a chance to get to the dealership, GM Auto Center was able to put me in another one that was actually better then the truck I had originally wanted. Service was top notch, and everyone was quite friendly. Had a bed cover installed a couple days after the purchase and they gave me a loaner truck to drive home while my new one was getting the cover. I know all dealerships do this but I hate the added expense every place pushes on you. May as well just throw it in the asking price and then reduce the price if the buyer opts not for any of the extra coverage. Would also shorten the whole purchase process as well. Oh well, GM Auto still recommended. via Google
We purchased a Pickup from Dennis and had very good results he was very professional and no BS. Returned with our daughter and she purchased a used Acadia. Dennis worked with her on finding the correct vehicle she could afford. Took the Vehicle home and the engine light come on so we called Dennis and he had the vehicle checked out. Was very happy when he said the dealership would take care of it. I would recommend Dennis to anyone looking for a used vehicle he was very professional and you could call him a friend after the purchase.
Have never visited the GMC Dealership and I am glad I stopped to look at the 2017 Acadia because I just love my new Acadia and Chandler was so helpful and really took the time to get to know me and what I was looking for! You just can't find a nicer guy and I will definitely be telling other people to visit this dealership! Everyone was so friendly and helpful while I was there! Thanks for treating me so well and adding that special touch!
I feel that my car gets top notch attention if I have any questions for the crew. I really enjoy the waiting area while waiting for work on my car to be done. It is so comfortable, clean and always someone to say hi and pass the time. They have great coffee.
We have purchased 4 vehicles from Norfolk GMC and continue to do business with them mainly because of their salesman, Jamie Tiedtke. He has worked so hard to meet our every need, giving us a fair trade in value, etc. We have also been very pleased with the service department in the past. We will continue to do business with Norfolk GMC.
Cody Torres with Columbus Motors was extremely patient with helping me find the vehicle I wanted. He wasn't pushy but very personable and made the new purchase of 2016 ram 1500 Eco diesel a positive experience
Absolutely the best group of people I've ever had the opportunity to purchase a car from.
From start to finish, I felt like I was "part of the family" instead of just another customer.
If your in the market for a vehicle, or just in need or superior service, Columbus Motor Company should be your first and last stop.
It was an experience definitely worth the drive from the Norfolk area.
Thanks to all at Columbus Motor Company for the excellent service I received.
I was in town for business and found myself stranded. The good people at Norfolk gm sent a courtesy car to bring me to the dealership. They made me a factory ignition key from my vin # for a ridiculously reasonable price. Finally they took me back to my vehicle, and ensured that I was able to start it with the new key. Everyone that worked with me was helpful, professional, and very friendly.
Great experience working with everyone...from sales, to management, the. service department, everyone was helpful and professional. We will definitely recommend Norfork GM to others and be back in the future! Thanks!
What a great service by Jesse. My parents have done business with him and now I will always do business with Jesse. I have bought two vehicles and very happy with them. Thanks Jesse
I have not had a bad experience in the two years I have my cars serviced by Norfolk GM. I purchased 2 cars from them and am happy with both, as neither one has had any mechanical problems.
It was my first car buying experience, and I was certainly nervous to be making such a large purchase. The team at Norfolk GM, especially Colten and Michelle answered all my questions, walked me through the process, and put my mind at ease. Both were very personable and I felt like they listened to my wants and needs, and didn't just care about making a sale, it was about putting me in the right vehicle and so I'd feel comfortable.
A good experience. Staff was very helpful. They let us make decisions and didn't pressure us into any decisions. I felt we received a fair offer and the process was informative and wasn't too long. My questions and needs throughout the process from Saturday through Monday were handled quickly. Once we made the decision, taking possession of the truck went smooth and quick. I have purchased new vehicles from bigger out of town outlets but now feel that I can get good treatment and a fair deal locally which wasn't always the case. I would definitely come back and recommend to anyone to shop here their next vehicle purchase.
Great service in a timely manner! I will be back when it comes time again!
All of the people that work in body (Shawn and his guys) and service are amazing. I always feel I get taken care of and they are always willing to go over and above and help fix whatever is wrong! They always answer my questions and I don't feel like I get the run around. They always have a smile on their faces and even if I don't walk in smiling because of my problem I always walk out smiling because I know it's going to get taken care of no matter what it is! Everyone there really seems to care about the customers. You guys are rock stars!!
Always ready to help you find a vehicle- Everyone is friendly, courteous knowledgeable A good experience. We highly recommend this dealership. Salesman took the time to explain & show us all the details & etc of our vehicle.
I bought a new Buick Enclave a couple months ago with the help of Cody Torres. Cody also sold me my jeep grand Cherokee a few years ago. After several jeep recalI problems and more pending I was convinced to try this car. I am absolutely tickled pink with the care given to my car needs by the service dept and by the G.M. Had a rock cause damage to my windshield and they replaced it, did some touch up work, and charged me nothing. They listen to your concerns and are very efficient and polite......that may not seem like a large thing but after years of dealing with another dealership here in Norfolk it was as refreshing as a cool drink of water. Thanks again Cody for talking me into considering a Buick. It is a beautiful car.
My last 2 vehicles I have purchased were through Norfolk GM and I was treated very well! Our last purchase was on May 13th and we absolutely love the vehicle we purchased! It is the prefect family car! I was very impressed with the deal Cody Torres got us and how they handled everything! They even kept our kids entertained while my wife and I were doing the paperwork! Just a great place and I will definitely be doing future business there!!
Over the last year I have bought 4 vehicles from Columbus Motors and had an unbelievable experience evertime. I tried to buy several vehicles from the former dealer (Phil Spady) with no luck. There no hassle approach with there BEST PRICE is the way I want and believe is the way most people want to buy a vehicle. No one I know has the time or energy to go do battle with a car dealer and then still wonder if you got a good deal. This place is great for Columbus and it about time a dealer has come to town that wants to take care of customers. Thanks and keep up the great work
I have purchased 5 vehicles from Norfolk GM and have always received a great deal. I will continue to buy vehicles here. Felipe has always answered all of my questions and concerns. After the sale the service department has taken care me very well too. I have done business here for over 10 years and have made some great friends.
We have purchased 4 new trucks over the past 3 years from Norfolk Auto Center and have felt we always get a fair deal. Our salesman Felipe Martinez has gone out of his way to get us the best deals and make sure we are happy with our trucks. I can't say enough good things about the entire staff and especially Felipe. Not only is he a great salesman, but now considered a friend. He is very thorough when making sure we understand all of the bells and whistles on our trucks, and is always happy to answer any of our questions. We have recommended him to several of our friends, and they have purchased vehicles from him. We hope to keep doing business with Norfolk Auto and highly recommend their friendly and courteous attitudes in all areas of the business. They have gone above and beyond the call of duty for us. Thank you to all.
I recently purchased a new 2015 GMC Canyon. This is my third vehicle I have purchased from Norfolk GM, but my first truck. I was impressed with the fairness and professionalism of all the staff, especially my salesman, Felipe Martinez. I believe I received fair value for my trade-in, and am overall very satisfied with my purchase.
Thanks Norfolk GM!