Great experience working with everyone...from sales, to management, the. service department, everyone was helpful and professional. We will definitely recommend Norfork GM to others and be back in the future! Thanks!
What a great service by Jesse. My parents have done business with him and now I will always do business with Jesse. I have bought two vehicles and very happy with them. Thanks Jesse
I have not had a bad experience in the two years I have my cars serviced by Norfolk GM. I purchased 2 cars from them and am happy with both, as neither one has had any mechanical problems.
It was my first car buying experience, and I was certainly nervous to be making such a large purchase. The team at Norfolk GM, especially Colten and Michelle answered all my questions, walked me through the process, and put my mind at ease. Both were very personable and I felt like they listened to my wants and needs, and didn't just care about making a sale, it was about putting me in the right vehicle and so I'd feel comfortable.
A good experience. Staff was very helpful. They let us make decisions and didn't pressure us into any decisions. I felt we received a fair offer and the process was informative and wasn't too long. My questions and needs throughout the process from Saturday through Monday were handled quickly. Once we made the decision, taking possession of the truck went smooth and quick. I have purchased new vehicles from bigger out of town outlets but now feel that I can get good treatment and a fair deal locally which wasn't always the case. I would definitely come back and recommend to anyone to shop here their next vehicle purchase.
Great service in a timely manner! I will be back when it comes time again!
All of the people that work in body (Shawn and his guys) and service (Adoria, Ryan, Mark, Carissa and their guys) are amazing. I always feel I get taken care of and they are always willing to go over and above and help fix whatever is wrong! They always answer my questions and I don't feel like I get the run around. They always have a smile on their faces and even if I don't walk in smiling because of my problem I always walk out smiling because I know it's going to get taken care of no matter what it is! Everyone there really seems to care about the customers. You guys are rock stars!!
Always ready to help you find a vehicle- Everyone is friendly, courteous knowledgeable A good experience. We highly recommend this dealership. Salesman took the time to explain & show us all the details & etc of our vehicle.
I bought a new Buick Enclave a couple months ago with the help of Cody Torres. Cody also sold me my jeep grand Cherokee a few years ago. After several jeep recalI problems and more pending I was convinced to try this car. I am absolutely tickled pink with the care given to my car needs by the service dept and by the G.M. Had a rock cause damage to my windshield and they replaced it, did some touch up work, and charged me nothing. They listen to your concerns and are very efficient and polite......that may not seem like a large thing but after years of dealing with another dealership here in Norfolk it was as refreshing as a cool drink of water. Thanks again Cody for talking me into considering a Buick. It is a beautiful car.
Andy, I just wanted to let you know that you have got some pros working for you. My wife just purchased a vehicle from Steve and was very pleased with the whole experience. Steve and Tino walked us through everything down to the last detail. I just wanted you to know that we really appreciate the extra time that they spent with us after hours. Thanks again,
My last 2 vehicles I have purchased were through Norfolk GM and I was treated very well! Our last purchase was on May 13th and we absolutely love the vehicle we purchased! It is the prefect family car! I was very impressed with the deal Cody Torres got us and how they handled everything! They even kept our kids entertained while my wife and I were doing the paperwork! Just a great place and I will definitely be doing future business there!!
Over the last year I have bought 4 vehicles from Columbus Motors and had an unbelievable experience evertime. I tried to buy several vehicles from the former dealer (Phil Spady) with no luck. There no hassle approach with there BEST PRICE is the way I want and believe is the way most people want to buy a vehicle. No one I know has the time or energy to go do battle with a car dealer and then still wonder if you got a good deal. This place is great for Columbus and it about time a dealer has come to town that wants to take care of customers. Thanks and keep up the great work
I have purchased 5 vehicles from Norfolk GM and have always received a great deal. I will continue to buy vehicles here. Felipe has always answered all of my questions and concerns. After the sale the service department has taken care me very well too. I have done business here for over 10 years and have made some great friends.
We have purchased 4 new trucks over the past 3 years from Norfolk Auto Center and have felt we always get a fair deal. Our salesman Felipe Martinez has gone out of his way to get us the best deals and make sure we are happy with our trucks. I can't say enough good things about the entire staff and especially Felipe. Not only is he a great salesman, but now considered a friend. He is very thorough when making sure we understand all of the bells and whistles on our trucks, and is always happy to answer any of our questions. We have recommended him to several of our friends, and they have purchased vehicles from him. We hope to keep doing business with Norfolk Auto and highly recommend their friendly and courteous attitudes in all areas of the business. They have gone above and beyond the call of duty for us. Thank you to all.
I recently purchased a new 2015 GMC Canyon. This is my third vehicle I have purchased from Norfolk GM, but my first truck. I was impressed with the fairness and professionalism of all the staff, especially my salesman, Felipe Martinez. I believe I received fair value for my trade-in, and am overall very satisfied with my purchase. Thanks Norfolk GM!
I must say that I was very impressed with Norfolk GM Auto Center when I bought my 2011 Chevy Equinox. Randy Carlson was more than accommodating with all my questions and working through the financing and extended warranty. I hadn't planned to buy a car that day and was just looking but that's the way it goes and I'm happy with my car. It was hard to believe how much time Randy took to help me with everything. Plus I'm thankful I did get the extended warranty as well since I did have a malfunction that was totally covered. Most impressive was how he took time to show me all the things in my car and how they work. He's lucky I didn't kiss him I was so thrilled with all the features and it just kept getting better and better. Also impressive was how he explained how their dealership worked and it was impressive how they went out of their way for their clients.
We've learned from our customers that the most unpleasant aspect of buying a vehicle is negotiating the price. At Norfolk GM Auto Center & Columbus Motor Company, we have priced every new and used car with our VERY BEST PRICE to ensure the integrity and fairness of you buying experience.
Our sales consultants are not paid to sell cars. They are paid to help you find the vehicle that is right for you from our wide selection of new and used cars, trucks, vans, crossovers, and SRVs. You always get a pressure-free buying experience at Norfolk GM Auto Center & Columbus Motor Company.
At Norfolk GM Auto Center & Columbus Motor Company, we give our customers the actual cash value of their trade-in up front and in writing. We will not inflate the price of our vehicles just to show you a better price on your trade-in.
We are here to help! If you are looking for a brand new GMC, Buick, or Chevrolet, check out our fine selection to see all that Norfolk GM Auto Center has to offer!
If your heart is set on a brand new Chrysler, Dodge, Jeep, or Ram, click here to find what you're looking for at Columbus Motor Company!
As a certified Buick, Chevrolet, Chrysler, Dodge, GMC, Jeep, and Ram Used Dealer, we at Norfolk GM Auto Center & Columbus Motor Company make sure that each and every pre-owned vehicle undergoes a strict safety and service inspection.
Bring your car to the GM Certified Serivce Department at Norfolk GM Auto Center or Columbus Motor Company to get your oild changed!